Liz Barber

CEO - Yorkshire Water

Liz joined the Kelda Group in November 2010 as Group Director of Finance and Regulation, later becoming the Group Director of Finance, Regulation and Markets. Liz joined the Group from Ernst & Young, where she held a number of senior read more

Michael Lewis


Michael Lewis is CEO of E.ON UK plc. He has worked in the energy industry for almost twenty-five years in businesses operating across Europe and North America. He holds a degree in mechanical engineering, and an MSc in pollution and read more

Sarah McMath

Chief executive - MOSL

Sarah has vast experience of the water industry, having worked in a variety of roles across a number of technical, asset management and operational teams at Thames Water. Sarah was previously Managing Director of Water at Thames, before becoming Managing read more

Christine McGourty

CEO - Water UK

Christine McGourty joined Water UK as Chief Executive in December 2019. She has extensive experience in regulated industries nationally and internationally, previously leading the corporate affairs functions at Centrica, British Gas and Energy UK, as well as serving as a read more

Audrey Gallacher

Deputy chief executive - Energy UK

Audrey Gallacher is the Deputy Chief Executive and Director of Policy with Energy UK, the main trade association for suppliers and generators. Audrey has an extensive background in the energy sector.  Initially working with the regulator Ofgem as Head of read more

Meghna Tewari

Head of retail market policy - Ofgem

Meghna Tewari is the Head of Ofgem’s retail markets policy team. This covers domestic, vulnerable and business consumers policy. In addition to her retail market experience, she has been closely involved with a number of Ofgem enforcement cases in the past. Her read more

Guy Jefferson

Customer service director - SP Energy Networks

Guy Jefferson has worked within the SP Group for over 25 years and has gained a wealth of experience in a number of different roles in the UK including Asset & Maintenance Director, Operations Director and SP Distribution Director. As read more

Eliane Algaard

Director of customer operations - SSEN

Eliane Algaard joined SSEN in summer 2020 as Operations Director of its Southern Distribution network. She plays an integral role in the Distribution leadership team, is a member of the SSEPD Board and is responsible for the network operations, strategic read more

Brian Lironi

Director of corporate affairs - Scottish Water

Brian was appointed director of corporate affairs in August 2016 with responsibility for leading on communications and engagement with external stakeholders on behalf of Scottish Water.    Prior to that Brian was head of corporate affairs at Scottish and Southern read more

Rob Light

Chair - CCW

Rob was appointed as CCW Chair in June 2019 by Defra and Welsh Government. Rob has championed the interests of consumers as our Northern Chair for the past four years. Rob is Chair of the Independent Commission on Civil Aviation Noise read more

Basil Scarsella


Basil Scarsella is the Chief Executive Officer of UK Power Networks, owned by the Cheung Kong Group, which is the largest Distribution Network Operator in the UK, distributing electricity to over eight million homes and businesses across London, the South read more

Ed Dodman

Director of regulatory affairs - Ombudsman Services

Tim North

Head of contact centre Go-To-Market - Conn3ct

As Head of Contact Centre Go-To-Market at Conn3ct, Tim North applies over 25 years’ experience of working in the voice and contact centre solutions market to help clients enhance their customer interactions. He leads the Conn3ct team across its broad read more

Claire Forbes

Senior director of corporate communications - Ofwat

Markel Palmstierna

Customer operations director - So Energy

Markel has 10+ years of operations experience in both big tech and startups. He started out in various roles at Google Dublin and London, working first in advertising operations and later in large-scale customer operations, where he built out global read more

Richard McCrossan

Digital lead - Genesys

As the global digital AI sales lead for Genesys, Richard is responsible for business strategy for innovation and emerging technology.  Helping brands capitalise on new technology, in order to deliver differentiating and memorable customer experience, is what keeps Richard awake read more

Katy Taqvi

Head of customer strategy and experience - Affinity Water

Katy leads the definition and delivery of Affinity Water’s customer strategy. She is responsible for delivery of customer service transformation including customer insight & analytics, continuous improvement programme, customer billing & communication, resource planning, training and quality assurance. She is read more

Gillian Cooper

Head of energy policy - Citizens Advice

Gillian Cooper is the head of energy policy at Citizens Advice. She has led the organisation’s policy work as the statutory energy consumer advocate since November 2018. Gillian has been a consumer advocate in the energy sector for over 15 read more

David Dagger

Marketing and communications director - The Institute of Customer Service

David leads The Institute’s marketing, communications, product development and public policy. A strategic marketer, with multisector experience, he drives results by focusing on the purpose and values of The Institute, combined with a deep understanding of our members and their read more

Emma Lampert

Global head of customer success - Localz

Denise Chevin

Intelligence editor - Utility Week

Denise Chevin is acting content director of Utility Week and has been instrumental in launching its new technology and innovation title, Flex. She has 25 years’ experience as a business journalist, editor and commentator and policy adviser. Her roles have read more

Ruth Williams

Water correspondent - Utility Week

Adam John

Reporter - Utility Week

James Wallin

Editor - Utility Week

Phil Steele

Future technologies evangelist - Octopus Energy

As the Future Technologies Evangelist at Octopus Energy, Phil is instrumental in driving innovation in areas such as time-of-use tariffs, export tariffs, Smart Energy connected products & services and grant funded R&D projects. Previously, he ran his own Smart Home company which has read more

George Hunt

Chief strategy officer - Smart Energy Water

George is Chief Strategy Officer (CSO) and General Manager - Europe, for Smart Energy Water (SEW), he is a recognised leader within the global utility sector with 30 years executive leadership, plus extensive experience in consulting, regulation and strategy. Prior to read more

Alistair Mearns

Solutions consultant - Verint

Alistair Mearns works in the EMEA solutions consulting team  at Verint Systems.  Alistair’s  responsible for understanding and helping customers achieve their goals through the use of technology. Currently this focus is through the use of a combination of analytics and read more

Jess Thompson-Hughes

VP Europe - Smart Energy Water

Jess is VP Europe for Smart Energy Water (SEW) – Helping to connect the first 3 Billion customers to the innovative SEW platform. Jess’ experience encompasses all aspects of business, having been responsible for sales, marketing, business development and customer support. read more

Zoe Burns-Shore

Director of customer experience - Yorkshire Water

Zoe Burns-Shore is director of customer experience at Yorkshire Water. She’s been working in roles trying to make life better for customers and colleagues for over 15 years and was Head of Brand at First Direct for 5 years prior read more

Alison Jaap

Customer director - First Direct

Luke Sambridge

Head of business excellence and transformation - Affinity Water

Jane Gray

Content director - Utility Week

Jane joined Utility Week in 2014 and has reported on developments in both the energy and water sectors at a critical time in their development. As content director, she is responsible for ensuring all Utility Week’s content is of the read more

Samantha Ross

Customer ODI strategy manager - Anglian Water